Moving in

Do you know how to prepare for checking in to your new rented home and begin your stay?

Read our guide here with all the things you as a Guest need to know before a move in!

1. Sign contract and make payment

The rental contract should be signed by both you and the Owner, and we should have received the advance deposit and rent payments before your move in date.

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2. Repairs, fixtures, and furnishing

The earlier you sign the contract and provide the advance payment, the more time we will have to prepare the property to your liking before you arrive. Please allow as much time as possible to allow us to accommodate your requests – e.g. cleaning, painting, furniture purchases, etc.

3. Key handover, and inventory check

Your Host will meet you at the property when you move in, to take a video inventory of the condition of the property and its contents.

We will hand over the keys to you. All move in appointments will be take place between 3pm and 7pm on the day your rental contract starts.

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4. Meter readings, utility accounts

Please make a note of these during the inventory check, so they can be submitted to the relevant utility companies when you open the billing accounts in your name.

Next – how to get help during your stay

Need Help Moving?

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Move in FAQs – all you need to know about moving in to your new Manchester home!

Once all parties have signed the rental contract, and once we have received the necessary advance payments, you can move in to your new home.

Your move in date will be the start date written on your rental contract.

All our move ins take place between 3pm and 7pm. The precise time will be arranged between you and your Host.

Your move in appointment will usually be with your Host, there may also be an independent inspection clerk present. Our Customer Services Team will inform you in advance who you will be meeting at move in to receive keys and to inspect the property.

We will not be able to arrange your move in appointment and release keys to you unless we have received your first rent payment to our bank account as cleared funds.

It is therefore critical you allow sufficient time for your bank remittance to reach us before your move in date.

Particularly if you are coming from abroad. You should make allowance for weekends and transmission processing times with your own banks.

This depends on the the size of the property of course but generally your move in appointment should not last more than 1 hour maximum with most taking less than 30 minutes.

You can also take this opportunity to ask your Host any questions about how certain features and facilites work inside the property should you have any questions or concerns.

During the move-in inspection appointment, the following will be checked and recorded to the satisfaction of both the Host and you the Guest. (Please note, not all these items may apply to each and every property, depending on features, facilities, and size).

Special attention is to be paid to health and safety, as well as quality standards for your comfort, and your quiet enjoyment of the property during your stay as the Guest.

  • Cleanliness
  • Keys and access
    • Front door
    • Building door
    • Rear doors, balcony doors
    • Postbox
    • Windows
    • Meter cupboards
    • Swipe cards and access fobs
    • Parking fobs/gate remote controls
    • Doorbell/intercom system
  • Plumbing
    • Water pressure, flow, and hot and cold temperature controls
      • Sinks and wash basin taps
      • Bath tub taps
      • Toilet flushes
      • Shower heads
  • Room heating, air conditioning, ventilation
    • Room thermostats
    • HVAC
    • AC and ventilation unit filters
    • Extractor fans
  • Fixtures, fittings, and hard surfaces
    • Walls
    • Skirting
    • Floors, tiling
    • Doors, frames, glass or plastic partitions
    • Cabinets, cupboards, wardrobes
    • Tables and chairs
    • Windows, panes, window ledges
    • Bed bases
    • Bed slats
    • Toilet seats
    • Sofa chairs
  • Soft furnishings
    • Mattresses
    • Bed linen
    • Pillows
    • Cushions
    • Upholstery
    • Curtains, blinds
  • Appliances
    • Powering on correctly
    • Manuals for appliances present in the property, or easily accessible online
  • Utility meters
    • Gas
    • Electricity
    • Water
    • Meter readings
  • Communal areas
    • Lift
    • Hallways

We can carry out the inventory check and inspection without you being present in person. However, you may miss the opportunity to report any damages or things not working or ask any questions about the property with your Host. We strongly urge you to attend in person!

If for some reason, you are not able to attend your move in inspection appointment in person, you should notify your property Host to make alternative arrangements for key collection.

Utility meters for gas, electric, and water are usually found inside modern apartment buildings. Typically, they will either be inside a storage cupboard in the hallway, or inside a kitchen cupboard underneath the sink.

In older buildings, the meters may actually be kept in the basement of the building or sometimes in a box on the outside building wall. You may need a key to access the box. In such cases you should contact the building management to gain access for this.

If you are still having difficulty locating the meters you can also ask your Host, or contact our Customer Services Team for further assistance.

Your Host will provide 1 set of keys per Guest, which will be individually tagged with a RentManchesterFlat coded tag, so we know which set of keys is given to which Guest.

If you lose a set of keys, we will know which set it is and for which Guest key replacements are needed for. Please do not remove the tags from the key sets.

The keys and tags will be recorded as part of your move in inspection.

During your move in inspection, we will take an inventory and property condition report. However, there may be things which are missed during this appointment which you may notice after you have moved in. In such cases you should report this to us within the 1st week of your move in date.

You can do this by simply contacting our Customer Services Team using the Guest Help form where you can submit additional photos or videos of the issue, so that we can investigate and ensure the damage was not caused by you.

A Guest substitution is a break of the rental contract, which is agreed to by all parties, after which a new contract is made, with new Guests named in the new contract.

For this to proceed smoothly, there needs to be agreement between the outgoing and incoming Guests on the condition of the property at the time of the change.

You as the incoming Guest should visit the property in advance of your move in and contract start date, to establish what existing damage/wear and tear there may be to the property. You should be provided with the original move in inspection report by the outgoing Guest. You should compare the condition of the property in that report, with the condition of the property as seen during your viewings and assessment visits.

Bear in mind that after you move in, you as in the incoming Guest are taking responsibility for the condition of the property, which will be judged again, when you move out.

So if the outgoing Guest has damaged the property, you should raise this so they can make payment to compensate for that damage, for example this could be as a deduction from the deposit we hold for them, or it could be as a direct payment to you.

Before you move in and take possession of the property as a renter on the contract, please be satisfied about the condition of the property you are taking responsibility for, and confirm that to our team in writing.

Yes we are able to help you with your move and put any items into storage as additional services we can provide. You can contact your Host if you need more information about this.

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